1. Introduction
Ezycreate is a Software-as-a-Service platform provided by EZYFAB LLC. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you use www.ezycreate.com and our services.
By using the website and services, you consent to this Privacy Policy and our Terms and Conditions.
2. Information We Collect
We collect contact and account information such as name, job title, company name, email address, phone number, billing address, and shipping address.
We collect limited payment-related information such as payment method details and billing address. We do not directly process, store, or maintain full credit card or bank account information; that information is handled by third-party payment processors.
We collect user content and order handling information, including images, graphics, text, data, designs, product specifications, and fulfillment preferences that you upload, create, or process through the services.
We collect communication data when you contact support, send emails, participate in surveys, or fill out forms. We also collect usage data, device and browser data, IP address, pages viewed, features used, referring URLs, cookies, and similar tracking technologies.
3. How We Use Information
We use information to provide and maintain the services, operate the website, fulfill orders, connect with subcontracted printers and distributors, process transactions, manage subscriptions, and send invoices or transaction confirmations.
We use information to improve and personalize the experience, develop features, analyze usage, respond to inquiries, provide support, send administrative notices, service updates, and security alerts, and comply with legal obligations.
We may use information for analytics, research, contests, promotions, surveys, and marketing communications where permitted. You can opt out of marketing communications by following unsubscribe instructions or contacting us.
4. How We Share Information
We do not sell, trade, or transfer personal information to outside parties for their independent marketing or promotional use.
We may share information with trusted service providers that help operate our website and services, including payment processors such as Stripe, cloud hosting providers such as Amazon Web Services, analytics providers such as Google Analytics, printers and distributors, and customer support tools.
We may disclose information to comply with law, enforce site policies, protect rights, property, or safety, respond to lawful requests, or support a business transfer such as merger, acquisition, sale of assets, or bankruptcy.
Non-personally identifiable or aggregated visitor information may be used for marketing, advertising, analytics, or other business purposes.
5. International Transfers, Security, and Retention
We may transfer personal data to third-party processors located outside your country or region, including outside Japan or areas covered by GDPR or similar data protection frameworks. We implement appropriate safeguards and require processors to handle data in accordance with this Privacy Policy and applicable law.
We use technical, administrative, and physical safeguards to protect personal data, including measures such as encryption, access controls, secure servers, and security reviews.
We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, reporting, security, and operational requirements.
6. Your Rights and Choices
Depending on your jurisdiction, you may have rights to access, correct, erase, restrict processing, object to processing, request portability of, or withdraw consent for certain personal data.
To exercise data protection rights, contact us using the details below. We will respond in accordance with applicable data protection laws.
You may control cookies through browser settings, although disabling cookies may affect service functionality.
7. Third-Party Links, Changes, and Contact
Our website may include third-party links. Those third-party sites have separate privacy policies, and we are not responsible for their content or activities.
This online Privacy Policy applies to information collected through our website and services, not to information collected offline unless expressly stated.
We may modify this Privacy Policy at any time by posting updates on this page. For material changes, we may provide more prominent notice. Continued use of the services after changes indicates acceptance of the revised policy.
For privacy questions or data rights requests, email customercare@ezycreate.com.